Unibet Casino – Privacy Notice (UK)

This Privacy Notice explains how Unibet processes your personal data and when these rules apply. It covers, among other things, your use of our services on our websites and mobile applications, the personalisation of your experience across our platforms, and the technical and operational infrastructure required to deliver our services securely and efficiently.

This Privacy Notice does not replace or form part of our Terms and Conditions, which are provided separately on our brand websites. Information about how we use cookies and similar tracking technologies is set out in our Cookie Notice, which also explains how you can manage your cookie preferences.

We may update this Privacy Notice from time to time to reflect changes in our services, business operations, or legal and regulatory requirements. Where significant changes are made, we will notify you in an appropriate manner.

2. Who Are We?

Unibet is operated by Platinum Gaming Limited, which acts as the data controller responsible for processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws. Platinum Gaming Limited has its registered office at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA, Gibraltar, and forms part of FDJ United.

3. How Can You Get in Touch?

You can contact us in several ways. For general account or service-related enquiries, you can reach our Customer Service team via the Contact Us section on the website.

If you have questions about this Privacy Notice or wish to exercise your rights as a data subject, you may submit a request through our online Privacy Webform or contact our Data Protection Officer directly at [email protected].

4. Categories of Personal Data We Process

Depending on how you interact with our services, we may process different categories of personal data. These include contact details, geolocation data, financial data, identification data, communications data, system and device usage data, behavioural and gameplay data, commercial data, publicly available information, and background data. In limited circumstances and where permitted by law, we may also process special category data, such as information related to responsible gambling or health indicators relevant to player protection.

5. What Personal Data Do We Collect and Why?

We collect and process personal data for specific, legitimate purposes connected to the operation of our services and compliance with legal obligations.

When you open an account, we process personal data to verify your identity, confirm eligibility, and create and manage your account. During your use of our products, we process gameplay and behavioural data to operate games, calculate outcomes, apply limits, and ensure fair play.

For service and financial administration, we process data related to deposits, withdrawals, payments, and transaction history, as well as data required for accounting, audits, and reporting. Customer service interactions may involve processing communications data, including emails, chats, and call recordings, which may be recorded for quality assurance, training, and dispute resolution.

We process personal data to prevent, detect, and investigate fraud, cheating, money laundering, and breaches of our Terms and Conditions. This includes monitoring gameplay, detecting the use of prohibited third-party software, conducting anti-money laundering and anti-fraud checks, and defending our legal rights where necessary.

To meet regulatory requirements, we may carry out location-based checks to ensure licence compliance and redirect users where required. We may also conduct affordability and risk assessments to help prevent gambling-related harm, assess risk indicators, and support responsible gambling measures.

Personal data is also processed for marketing and promotional purposes, including promotions and competitions, where permitted by law and subject to your preferences. Market research, analytics, profiling, and personalisation are used to improve our services, tailor content, and better understand how our platforms are used.

We use cookies and similar technologies to support functionality, security, analytics, and personalisation, as explained in our Cookie Notice. Data may also be processed to ensure network and IT system security, including the use of CAPTCHA and other authentication measures to protect user accounts.

6. Legal Bases for Processing

We process your personal data based on one or more legal grounds, including the performance of a contract, compliance with legal obligations, legitimate interests pursued by Unibet, and, where required, your consent. Special category data is processed only where permitted under applicable data protection laws and subject to appropriate safeguards.

7. Your Rights

Under data protection law, you have rights in relation to your personal data, including the right to access, correct, delete, or restrict processing, as well as the right to object to certain processing activities and to data portability. You also have the right to lodge a complaint with a supervisory authority.

8. Data Security and Retention

We apply technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Notice or to meet legal and regulatory requirements.

This Privacy Notice explains how Unibet handles your personal data transparently and responsibly while providing secure and compliant services to UK players.